Accommodation (Hotel) Training

Japan’s hospitality industry is renowned for its exceptional customer service, attention to detail, and high standards. If you're looking to work in Japan’s vibrant hotel and accommodation sector, our Accommodation (Hotel) Training program provides the skills and knowledge you need to excel in various roles, including front desk management, housekeeping, and customer service. This course is designed for individuals who are planning to apply for the SSW (Specified Skilled Worker) program, and it prepares you for a fulfilling career in Japan’s hospitality industry.

Why Choose Our Accommodation (Hotel) Training?

Japan’s hospitality sector is booming, with a high demand for skilled workers who can deliver world-class service to international and local guests. Our Accommodation (Hotel) Training program is tailored to help you develop the necessary skills to thrive in this dynamic and rewarding industry. Here are some reasons why our program is the right choice:

• Industry-Relevant Skills: You will learn essential skills for front desk operations, guest services, housekeeping, and customer interactions specific to the Japanese hotel industry.
• Japanese Language Training: Gain proficiency in hospitality-specific Japanese language, including guest communication, etiquette, and common phrases used in the hotel industry.
• Hands-On Experience: Our training includes practical exercises and real-life simulations to prepare you for day-to-day operations in a hotel environment.
• Customer Service Excellence: You will learn the art of exceptional customer service, a key feature of Japan’s renowned hospitality culture.
• Cultural Understanding: We provide cultural orientation to help you navigate Japanese workplace culture and etiquette, ensuring you fit seamlessly into the hotel environment.
• Job Placement Support: We offer job placement assistance to help you secure employment in Japan’s thriving hospitality sector.

What Does the Accommodation (Hotel) Training Program Include?

Our Accommodation (Hotel) Training program is designed to give you the skills and knowledge needed to succeed in various hotel roles. From front desk management to housekeeping, the program covers all essential aspects of working in Japan’s hospitality industry. Below are the key modules included in the training:

1. Front Desk Management

The front desk is the heart of any hotel, and as a front desk staff member, you’ll be the first point of contact for guests. This module will cover:

• Check-in and Check-out Procedures: Learn the steps for efficient guest check-ins and check-outs, including handling reservations and managing guest information.
• Guest Communication: Master effective communication skills, both in person and over the phone, to ensure a positive guest experience.
• Booking Systems: Get hands-on experience with hotel booking software used in Japan, helping you manage reservations and track guest information.
• Handling Complaints and Inquiries: Learn how to handle guest complaints with professionalism and empathy, ensuring that issues are resolved quickly and efficiently.

2. Housekeeping Operations

Housekeeping is crucial for maintaining the cleanliness and overall guest satisfaction in a hotel. In this module, you will learn:

• Room Cleaning and Maintenance: The step-by-step process for cleaning and maintaining hotel rooms to meet Japanese standards of cleanliness.
• Stock Management: How to manage hotel supplies, including linen, toiletries, and cleaning products, to ensure rooms are always stocked and ready for guests.
• Guest Interaction: Learn how to engage with guests in a respectful and professional manner while cleaning or performing other housekeeping tasks.
• Health and Safety Standards: Understand the importance of adhering to health and safety regulations, especially when handling chemicals and cleaning materials.

3. Customer Service and Etiquette

Customer service is at the core of Japan’s hospitality culture. In this module, you will learn:

• Polite Communication: Master Japanese phrases and etiquette for interacting with guests, including formal language (keigo) and honorifics.
• Problem Solving: Learn how to approach and resolve guest complaints and requests in a courteous and efficient manner.
• Service Excellence: Learn the Japanese approach to service excellence, focusing on attention to detail, anticipation of guest needs, and going above and beyond expectations.
• Handling Special Requests: How to manage special guest requests, from room upgrades to dietary restrictions, with care and attention.

4. Hospitality Language and Communication

A significant part of your success in Japan’s hospitality industry will depend on your ability to communicate effectively with guests, colleagues, and supervisors. In this module, you will:

• Basic Japanese for Hospitality: Learn essential Japanese vocabulary and phrases specific to the hotel industry, including greetings, check-in/check-out interactions, and room requests.
• Telephone Etiquette: Gain skills in handling phone calls, making reservations, and managing guest inquiries over the phone in Japanese.
• Non-Verbal Communication: Understand the importance of body language, gestures, and facial expressions when interacting with guests and colleagues in Japan.
• Cultural Etiquette: Learn the dos and don’ts of Japanese hospitality, such as bowing, offering gifts, and respecting personal space.

5. Cultural Orientation and Workplace Expectations

Japanese workplace culture is unique, and understanding the cultural nuances will help you thrive in a hotel environment. This module covers:

• Respect for Hierarchy: Learn the importance of respect for seniority and the proper way to address colleagues, supervisors, and guests.
• Teamwork and Collaboration: Understand the emphasis on teamwork in Japan and how to work together with other staff members to create a seamless guest experience.
• Punctuality and Professionalism: The importance of being on time and maintaining a professional attitude in every aspect of your job.
• Cleanliness and Organization: The high standards of cleanliness and organization expected in Japan’s hospitality industry, and how to maintain these standards in your work.

6. Job Placement Assistance

After completing the Accommodation (Hotel) Training program, we provide job placement support to help you find employment in Japan’s thriving hospitality industry. We assist with:

• Resume Building: Guidance in creating a professional resume tailored to Japan’s job market and the hospitality sector.
• Interview Preparation: Practice mock interviews and tips on how to succeed in interviews with Japanese hotel employers.
• Job Matching: We work with leading hotel chains and accommodation providers in Japan to connect you with job opportunities that match your skills and career aspirations.
• Visa Assistance: Help with the visa application process, ensuring you have the necessary documentation to work legally in Japan.

Start Your Career in Japan’s Hospitality Industry Today!

Japan’s hospitality industry offers immense opportunities for those with the right skills and a passion for customer service. Our Accommodation (Hotel) Training program will equip you with the technical expertise, cultural knowledge, and language skills you need to succeed in this rewarding field. Enroll today and take the first step toward a fulfilling career in Japan’s hospitality sector.